Refund and Returns Policy
Effective Date: 18/10/2023
At Limelight Creations, we are committed to providing you with high-quality photography and videography services. If, however, you are not entirely satisfied with our services, we offer the following refund and returns policy.
1. Cancellation of Services
You may cancel our services at any time before the scheduled date. To initiate a cancellation, please contact us using the information provided in Section 5. If you cancel within a reasonable time frame before the scheduled date, you may be eligible for a full or partial refund, as determined by our team.
2. Refund Eligibility
2.1 Weddings and Events: For wedding and event photography and videography services, we understand the significance of the occasion. If you decide to cancel or reschedule your event, please contact us as soon as possible. The eligibility for a refund will be evaluated on a case-by-case basis, considering the amount of advance notice provided, any expenses incurred, and the potential to rebook the date.
2.2 Non-Event Services: For other photography and videography services, refunds will be considered if you cancel before the commencement of the project. Refund eligibility will be determined based on the work completed, project expenses, and the terms outlined in your service contract.
3. Returns
As a provider of digital photography and videography services, physical returns are not applicable. However, if you encounter any issues with the delivery of digital content, please contact us immediately, and we will address your concerns promptly.
4. Refund Process
To request a refund, please contact us using the information provided in Section 5. We will evaluate your request and provide you with further instructions. Refunds, if approved, will be processed within a reasonable time frame, and the method of reimbursement will be determined based on the original payment method.
5. Contact Us
For any questions, concerns, refund requests, or inquiries regarding our refund and returns policy, please contact us at:
info@limelightcreations.in
6. Updates to This Policy
We may update this Refund and Returns Policy as needed to reflect changes in our practices, legal requirements, or for other reasons. Any revisions will be posted on our website with an updated effective date.